Refund policy

Every Victoiré piece is made to order for you. This policy explains what to do if something is not right with your order.

Returns within 7 days

You may return an item within 7 days of delivery for a refund, in line with the Electronic Communications and Transactions Act. The item must be unworn, unwashed and unaltered, with its tags still attached and in its original packaging.

To start a return, email us at nicolebellamorris@gmail.com with your order number and the item you are returning. We will reply with the return address. You are responsible for the cost of sending the item back to us.

Refunds

Once we have received and checked your return, we will refund the full amount you paid, including the original delivery fee, to your original payment method within 30 days.

Damaged or faulty items

If your item arrives damaged, please email us within 7 days of delivery with your order number and photos. If an item develops a fault within 6 months of delivery, contact us and we will repair, replace or refund it, as the Consumer Protection Act requires. We cover the cost of returning damaged or faulty items.

Exchanges

If you need a different size, return the original item as described above and place a new order. Because each piece is made to order, a new size takes a further 10 days to make.

Custom pieces

Pieces made to your own measurements or with design changes you requested cannot be returned unless they are faulty.

Cancelling an order

To cancel an order before it is dispatched, email us as soon as possible. If we have not started making your piece, we will refund you in full. Once your order has been delivered, the 7-day returns policy above applies.